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Wood Food Terms and Conditions

By visiting our site and/or purchasing from us, you engage in our service and agree to be bound by our terms and conditions
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

The photographs of products on this site are set up for picture purposes and your products may appear different on receipt, our photos are accurate as possible.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

MODIFICATIONS TO THE SERVICE, PRICES & PROMOTIONS

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service or pricing without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

We reserve the right at any time to modify or discontinue any promotional offers without notice at any time. All offers / promotions are subject to availability. If a voucher code, you are not entitled to is used you may be committing a civil or criminal offence and we reserve the right to cancel you order.
The price stated on this site includes VAT within the UKPRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate. On this website the protein’s stated weights are uncooked, the carbohydrates weight are cooked, we allow a 10% tolerance of weights in line with our food safety procedures. Our products are individually weighed out. If any ingredients are unavailable at the time of your order is being prepared, we shall substitute those ingredients for alternatives and you shall be notified. Once you are in receipt of your order, we have no responsibility as to the safety and storage of the products, all products need to ensure are stored correctly to remain safe to consume.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We require full payment before we are able to process your order; if for any reason your payment is not fulfilled your order will be put on hold until the funds have been received. All financial transactions are processed by our chosen merchant processor.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
It is your responsibility not to consume any products you believe are not fit for consumption; if you believe a product is not fit for consumption we shall work with yourselves to arrange a suitable solution.

DELIVERY / PICK UP OF PRODUCTS OR SERVICES

Deliveries will be made on the given delivery date unless an event out of our control arises. In this circumstance you will be contacted by ourselves or our authorised courier company.
If no one is available at the given delivery address at the time of delivery our authorised courier company shall follow the instruction you have provided for a safe place. If no safe place is specified our authorised courier shall deliver your order to an area they deem as safe.

We endeavour to follow all delivery instructions you specify although this cannot no be guaranteed.
We deliver to addresses within Scotland, England & Wales only.
Delivery times may vary, you can pick your chosen delivery date when placing your order.
If the delivery is refused or cannot be made for any reason the parcel is destroyed or automatically returned to ourselves. Perishable items cannot be resent and refusing the order should be a last resort.

It is your responsibility to specify a safe location for your order to be delivered to, if no safe place is specified our authorised courier shall deliver your order to an area they deem as safe. We shall not take responsibility for any orders that are delivered to specified and none specified safe places.

Pick Up/Collection shall be from our nominated points and in between the nominated time slots. WoodFood Limited are not reliable for any missed collections or for unseen circumstances outwith our control.

You agree to consume/freeze the product within 72 hours of receiving and keep in a fridge between 1-4c at all times.  WoodFood does not accept any responsibility for any ill effects caused due to incorrect storage or reheating of product

If you are unhappy with your food/order for a legitimate reason such as
Missing food/meals
Failure of delivery
Incorrect meals

You must inform us within 48hours of receipt of your food. We cannot investigate any complaint after 48 hrs of the produce being in receipt of the consumer as we cannot guarantee food storage, quality or if it has been tampered with. We shall work with yourselves to come to a reasonable solution for all issues.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. Any refunds that are made will be made by using the same method your order way originally placed with.
It is your responsibility to ensure any allergens are passed over to us when placing your order, we shall not take any liability of any reaction to our meals due to unknown and uncommunicated allergies.
If there are any issues with your order, shall try to contact you if we are unable to contact you using the contact details given within your order we will not be able to process the order and shall cancel and refund the order.
It is your responsibility to ensure all details you provide are true & accurate and notify us at least 48hrs prior to your delivery date if any details require changing; failure to do so may mean your order/details cannot be amended.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
If you are unhappy with your food/order for a legitimate reason such as
Missing food/meals
Failure of delivery
Incorrect meals
You must inform us within 48hours of receipt of your food. We cannot investigate any complaint after 48 hrs of the produce being in receipt of the consumer as we cannot guarantee food storage, quality or if it has been tampered with. We shall work with yourselves to come to a reasonable solution for all issues.

PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited use

EVENTS OUT OF OUR CONTROL

If your delivery is affected by an event outside of our control, we shall contact yourselves and arrange a new delivery date with you after the event outside of our control is over.
An event out of our control includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
Strikes, lock-outs or other industrial action;
Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
Fire, explosion, storm, flood, snow, earthquake, subsidence, epidemic or other natural disaster;
Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
Impossibility of the use of public or private telecommunications networks; and/ or
The acts, decrees, legislation, regulations or restrictions of any government.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. Results from our products are not guaranteed. For the best result food should be combined with a healthy lifestyle. Results will vary from person to person for several reasons including but not limited to environment, genetics, metabolic rate and physical exertion.

In no case shall WoodFood Limited, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

If you are unhappy with your food/order for a legitimate reason such as
Missing food/meals
Failure of delivery
Incorrect meals

You must inform us within 48hours of receipt of your food. We cannot investigate any complaint after 48 hrs of the produce being in receipt of the consumer as we cannot guarantee food storage, quality or if it has been tampered with. We shall work with yourselves to come to a reasonable solution for all issues.

SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provision

CANCELLATION OF ORDER

We require 48 hours prior to your due delivery date notice to cancel any orders, any attempted cancellation after this time may not be canceled.

ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting part

CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at [email protected].

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